Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

• Contact us through our contact form
• Subscribe to our newsletter
• Visit our website and use cookies
• Engage with our social media content

1.2 Types of Personal Data

The personal information we may collect includes:

• Contact Information: Name, email address
• Technical Information: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, click patterns
• Communication Data: Messages sent through our contact form

1.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and general location information
• Browser type and version
• Operating system
• Referral source
• Pages visited and time spent
• Device information and screen resolution

2. How We Use Your Information

2.1 Purposes of Processing

We use your personal information for the following purposes:

• Communication: To respond to your inquiries and provide customer support
• Website Improvement: To analyze usage patterns and improve our services
• Marketing: To send newsletters and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and ensure website security

2.2 Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Legitimate Interest: Website analytics and improvement
• Consent: Marketing communications and non-essential cookies
• Contract Performance: Providing requested services
• Legal Obligation: Compliance with applicable laws

2.3 Retention Period

We retain personal information only for as long as necessary:

• Contact Form Data: 2 years from last contact
• Newsletter Subscriptions: Until you unsubscribe
• Website Analytics: 26 months (Google Analytics default)
• Technical Logs: 12 months

3. Information Sharing

3.1 General Principle

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this policy.

3.2 Service Providers

We may share information with trusted service providers who assist us in:

• Web Hosting: Hosting our website and databases
• Analytics: Google Analytics for website performance analysis
• Email Services: Newsletter delivery and communication
• Security Services: Protection against spam and malicious activity

3.3 Legal Requirements

We may disclose personal information when required by law:

• To comply with legal obligations
• To protect our rights and property
• To prevent fraud or illegal activities
• To protect user safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity, with appropriate notice to affected users.

4. Data Storage and Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data
• Regular Updates: Software and security patches
• Monitoring: Regular security monitoring and assessments
• Staff Training: Data protection training for all personnel

4.2 Data Storage Location

Your personal information is stored:

• On secure servers within the European Economic Area (EEA)
• With reputable hosting providers that comply with GDPR
• Using industry-standard security protocols

4.3 Data Breach Notification

In the event of a personal data breach, we will:

• Notify the relevant supervisory authority within 72 hours
• Inform affected users without undue delay
• Provide details of the breach and remedial actions
• Take steps to prevent future breaches

5. Your Rights Under GDPR

5.1 Individual Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

5.2 Right of Access

You have the right to request:

• Confirmation of whether we process your personal data
• Access to your personal data
• Information about how we use your data

5.3 Right to Rectification

You can request correction of:

• Inaccurate personal data
• Incomplete personal data

5.4 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data when:

• The data is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis
• The data has been unlawfully processed
• You object to processing and there are no overriding legitimate grounds

5.5 Right to Restrict Processing

You can request restriction of processing when:

• You contest the accuracy of the data
• The processing is unlawful but you don't want erasure
• We no longer need the data but you need it for legal claims

5.6 Right to Data Portability

You can request:

• A copy of your data in a machine-readable format
• Transfer of your data to another service provider

5.7 Right to Object

You can object to processing based on:

• Legitimate interests
• Direct marketing purposes
• Profiling for direct marketing

5.8 Exercising Your Rights

To exercise any of these rights, contact us at the information provided in Section 11. We will respond within one month of receiving your request.

6. Cookies and Tracking

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your choices and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.3 Third-Party Cookies

We use the following third-party services that may set cookies:

• Google Analytics: Website analytics and performance
• Social Media Platforms: Social sharing functionality

6.4 Managing Cookies

You can control cookies through:

• Your browser settings
• Our cookie consent banner
• Opt-out tools provided by third parties

For more detailed information, please see our Cookie Policy.

7. Third-Party Services

7.1 External Links

Our website contains links to third-party casino websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

7.2 Analytics Services

We use Google Analytics to understand website usage. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

7.3 Social Media Integration

Our website may include social media features. These features may collect your IP address and page information, and may set cookies to enable proper functionality.

8. International Data Transfers

8.1 Data Processing Location

We primarily process personal data within the European Economic Area (EEA). When data is transferred outside the EEA, we ensure appropriate safeguards are in place.

8.2 Safeguards for International Transfers

When transferring data internationally, we use:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding Corporate Rules where applicable

9. Children's Privacy

9.1 Age Restriction

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9.2 Parental Notice

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will delete such information from our records.

9.3 Age Verification

We implement age verification measures to prevent minors from accessing gambling-related content.

10. Changes to This Policy

10.1 Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

10.2 Notification of Changes

For significant changes, we will:

• Provide prominent notice on our website
• Send email notifications to registered users
• Require new consent where necessary

10.3 Your Acceptance

By continuing to use our website after policy changes, you accept the updated Privacy Policy.

11. Contact Information

11.1 Data Protection Inquiries

For questions about this Privacy Policy or to exercise your rights, contact us:

• Website: Contact Form
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Response Time: Within 30 days

11.2 Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority:

• UK: Information Commissioner's Office (ICO)
• Website: ico.org.uk